Group Sales FAQs

What is a Group? 

Minimum group requirements vary per show. Generally, you need 10-15 guests to be eligible for the group discount. 

How much do you save when coming out as a group? 

The ticket discounts vary per show and vary per price level. Ask your group sales representative for specifics. 

Is promotional material available?

Yes! Our job is to make your job easier when collecting your group totals. Flyers are available upon request to send via email for distribution among your group or for posting on site or your company or organization’s website. 

How do I order for a group? 

Simply contact our group sales department at aecgroupsales@oakviewgroup.com. The group sales rep will collect your contact information, payment information and ticket order. 

What are my payment options? 

Augusta Entertainment Complex offers the following options to pay for your group order – by credit card (Visa, MasterCard, American Express or Discover) or by Cash. Any Cash or in-person payments MUST be scheduled in advance with your group sales representative. 

How do I receive my tickets? 

Tickets will either be emailed, mailed, or left at the box office at will call. In some cases Group orders cannot be sent via email – contact your Group Sales Representative for more information. 

When should we arrive for the event? 

Doors generally open one (1) hour before show times. Please confirm with your group sales representative. 

Does my child need a ticket? 

General rule of thumb, if the child is under 2 years old and not occupying a seat, they do not need a ticket. Rules do vary per show. Please confirm with your group sales representative. 

What is the deadline for ordering group tickets? 

Deadline to place a group order is typically the day before the start of the show(s). Some shows will have earlier deadlines, please contact your Group Sales Representative to confirm.  

Do you offer pre-paid food options? 

Yes! Food vouchers are available for purchase with most family shows. Please contact our group sales department to set up. 

Are refunds available? 

No. All group sales are final. No exceptions. 

Can I add tickets to my groups order? 

Yes! Any group that has placed a group order has the option to add to those totals at a later date. Add-on orders are all based on ticket availability and seat locations are not guaranteed. 

Is accessible seating available for group ticket orders? 

Yes! Group sales representatives are able to process group orders in accessible seating areas. 

What information is needed when placing a group order? 

Augusta Entertainment Complex will need your contact information, show you wish to attend, and your group totals. You can fill out our Group Sales Interest Form here, and it will be sent to our Group Sales Department. They will contact you ASAP. 

Are there any additional fees when placing a group order? 

Yes. A one-time only, $5 groups processing fee will be added to each order. This fee is per order, not per ticket.